As Switch 2 Customers With Damaged Consoles Are Offered Replacements, Nintendo Points to GameStop Statement That Uses 1999 Film Office Space to Joke That 'Staplers Have Been Confiscated'

Nintendo and GameStop have responded to a recent issue affecting Nintendo Switch 2 consoles sold on launch day, where some units were found with damaged screens due to the use of staples attaching receipts directly to the console boxes. Following reports from affected customers, GameStop has taken swift action by offering replacement consoles sourced from nearby locations.

GameStop also issued an official statement clarifying that the problem was limited to a single store location in Staten Island, specifically the Forest Avenue branch, where dozens of Switch 2 consoles were unintentionally damaged during the midnight launch event. The company confirmed that replacements are being provided and emphasized that the situation is under control.

"We've addressed a unique case of staples damaging Switch 2 screens — isolated to one store. Replacements have been offered. Staplers have been confiscated."

The statement was shared via GameStop’s official social media account, accompanied by a humorous nod to the 1999 film *Office Space*, referencing the confiscation of staplers as a lighthearted way to acknowledge the mistake.

Customers attending the midnight launch at the affected store discovered screen punctures only after opening their new consoles. Many voiced concerns over the practice of stapling receipts onto packaging, while others pointed out potential flaws in the design of the Switch 2’s retail box itself. The packaging places the console face-up behind thin cardboard, leaving it vulnerable to damage—even during regular shipping or handling.

"I knew this would happen," one fan wrote online. "It was a strange decision by Nintendo to have the screen facing outward with minimal protection. You're going to hear about more broken screens soon. Just stacking them could be risky."

IGN has reached out to both Nintendo and GameStop for further clarification on whether other retailers have been alerted to avoid similar mishaps and if there are plans to improve packaging to better protect Switch 2 units from accidental damage.

One customer who received a replacement unit praised GameStop for its response: “GameStop did right by me. They swapped my broken system for a new one. I guess they sent extra stock to that location today to fix the issue.” Another customer confirmed that GameStop quickly pulled inventory from local stores to ensure replacements were available immediately.