FLS MOBILE FLOW EDITION

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to revolutionize field service with a mobile solution that harnesses the power of digitalization to support on-site employees effortlessly and efficiently, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) streamlines the entire service process, from transparent, paperless call handling to boosting overall efficiency. This allows your field service team to concentrate on what truly matters – delivering exceptional customer satisfaction.

We minimize customer wait times by sending notifications about the engineer's arrival or delivery via text message, complemented by live on-route tracking.

Our dynamic route scheduling feature, FLS Real-Time-Scheduling, enhances agility, enabling seamless integration of same-day and ad-hoc requests into the route plan.

Take your field service to the next level with the FLS MOBILE FLOW EDITION, where fully digital workflow processes are seamlessly integrated into a mobile app.

Are you currently using BPMN standard for process modeling, or planning to do so in the future?

Now, you can effortlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly interface that integrates your field service operations, providing exactly the queries and process steps needed for each unique service scenario.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set:

  Workflow processes in the BPMN standard can be mapped "out of the box" and flexibly compiled. This tool set facilitates compact digitization of processes in a remarkably short time.

• User and Role Reference:

  Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver, minimizing potential errors during execution.

• Data Transmission:

  All deployment-related data (such as customer master data, object data, and material data) is transmitted to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping:

  Integration with mapping services like Google Maps or custom GEO systems.

• Partner Integration:

  Easy integration of partners and service providers through link sharing.

• Staff Radar:

  Displays nearby engineers, allowing them to seek assistance from colleagues in close proximity.

• Push Notifications:

  Sends real-time alerts to engineers, especially in emergencies.

• Automated Customer Notification:

  Informs customers of the estimated time of arrival (ETA) via text or email, with live on-route tracking available.

• On-Premise Data Recording:

  Captures call and feedback data both online and offline.

• Independent Appointment Scheduling:

  Field engineers can set binding appointments, integrated into FLS Real-Time-Scheduling.

• Checklists and Reports:

  Records checklists, reports, and updates to master data.

• Comprehensive Information:

  Provides all necessary details about work scope, deadlines, and customer and machine/system data.

• Real-Time File Exchange:

  Allows the exchange of photos and documents in various formats, directly syncing with your ERP/CRM system.

• Customizable Reports:

  Offers individually designable customer and call reports.

• Audit-Proof Signatures:

  Records signatures post-deployment from both customers and engineers.

• Mobile Time Recording:

  Tracks activities and absences.

• Mobile Materials Management:

  Includes van stocktaking, booking and reordering of used materials, transparent recording of material exchanges between colleagues, and management of material groups, locations, storage facilities, and inventory.

  • Display and management of material groups, material location, storage facilities, and inventory at storage locations
  • Handling of serialized materials
  • Booking of material movement
  • Purchase or restock requests

For any inquiries or further details, please contact us at +49 431 239 710 or via email at [email protected].

What's New in Version 7010.1090.80694

Last updated on Oct 25, 2024

This latest version includes minor bug fixes and improvements. Update or install the newest version to experience these enhancements!

Screenshot